How do I Track My Order?

Tracking will be sent to you after your purchase via Email. We also have our tracking page at the bottom if you already have your tracking number!

Can I cancel my order?

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. 

Do you offer installation services for equipment purchases?

We do not offer any installation services for equipment purchased through our site. 

How can I check the status of my order?

There will be an email sent to you, in which you can go back and forth and see the progress. Or you can reach out to us and we can provide the details

How long will it take for my order to arrive?

Most of our products are custom-built to meet your specific needs, which means they are crafted with care and attention to detail. Because of this, the production and shipping times can vary. Typically, items will ship within 1-3 weeks, depending on the complexity and availability of materials.

For standard in-stock items, shipping usually occurs within 1-2 business days, and you can expect delivery within 3-5 business days after shipping. However, for custom and larger items, please allow 2-4 weeks or, in some cases, 6-12 weeks for production and delivery.

We appreciate your patience as we work to deliver a high-quality product tailored just for you.

I received an item that is different from what I ordered. What should I do?

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Service team Email info@activeoasispro.com

We will work to get the package re-shipped and for to get the correct item. We will require a picture of the incorrect product you received.

Do you share any of my personal information with outside companies?

We use third party providers to ship orders and to process credit card transactions. We only provide these companies the appropriate and necessary information. They do not store, share this information in any way.

Is there a warranty available for the items I’m purchasing?

For most of our product there is some sort of warranty. If it isn't clearly provided on the product page then please reach back out to us so we can clarify the warranty.

If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page.

All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.

Can I pick up my order?

All orders placed through Active Oasis Pro will be shipped to their destination via a commercial carrier usually.

What is a freight forwarder?

A freight forwarder combines shipments for individuals or companies into truckload lots to transport to your final destination/country. We can ship to U.S. based freight forwarders for customers wishing to export their items; however, the customer would be responsible for contacting the freight forwarder to set up an account before placing an order. Freight forwarders will charge additional fees for their services. Any duties, taxes, or fees from your forwarder are separate from our shipping and handling charges.

If your order is being shipped to a U.S. based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. Active Oasis Pro will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination

Do you ship directly from the manufacturer?

Yes! All products found on our site ship directly from our manufactures warehouse, to our customers preferred location.